Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments

• Monitors compliance with annually established room rate plan

• Monitors operating expense tracking system for all departments

• Administers approved incentive programs

• Conducts required meetings (ex. Daily Huddle, weekly staff, monthly Safety Meetings) to ensure interdepartmental communication and coordination of mutual goals

• Audits departmental procedures and performance.  Modifies procedures as needed. 

• Monitors rooms inventory and merchandising procedures. 

• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

• Assures compliance with established Manager On Duty (M.O.D.) Program

• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings 

• General Manager is responsible for the safeguarding of the company funds, including but not limited to making sure the daily cash deposits are rectified daily and deposited at approved back with back up at least weekly.  Completing regular reconciliation on the forms of payments to minimize losses and ensure compliance and reporting discrepancies are caught and rectified and/or reported to upper management in a timely manner

• General Manager is responsible for maintaining availability of the cash funds assigned on the hotel house bank contract and preparing monthly petty cash transmittal reports with supporting documentation to replenish funds.  This would be for Petty cash or GM Checking accounts where applicable.  The petty cash must include back up and sent to Regional for approval.  Petty cash forms should be used with details and stapled to receipts and kept for at least 1 year

• The General Manager is responsible for ensuring the proper cash handling procedures are followed at the front desk bank.  That shift change cash verification and sign offs are being performed and Front desk immediately notifies upper management of any cash discrepancy

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

• Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

• Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

• Attends Asset Management meetings

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads

• Monitors guest responses, responding as needed; executes action plan to correct issues

• Hosts social events/receptions as required by the Brand and/or Baywood Hotels

• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

• Participates in the BEAR (Baywood Hotels’ Education And Reach Initiatives) activities and other company sponsored community service & fundraising events

Human Resources:  

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

• Interviews, selects, onboards and counsels associates   

• Ensures that all new hires are given the proper onboarding experience; completes the I-9 on day one of employment for the new hire

• Ensures that staff is properly trained by their managers

• All progressive Discipline is conducted by the General Manager and another manager as a witness

• Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook) 

• Champions and participates in the Associate Relations celebrations events

• Ensures that performance evaluations are being issued as required by corporate 

• Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

• Champions the Associate Annual Survey; while maintaining ethical compliance

• Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

• Payroll processing and reconciliation; to include time edit sheets are included for all miss punches by the individual associate. Payroll processing is completed by the deadline.

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

• Attends annually a minimum of one advanced management training seminar

• Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

• Attends franchise & Baywood mandated training courses as required 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures 

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

• Additional duties may be added at any time at the discretion of management 

Education:

• Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing

• Brand General Manager certification preferred

Experience:

• Minimum of 1 year experience as a General Manager in a similar type & size hotel, or 

• 2 years management experience (of which 1 year is in hospitality)

• Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

• Local market experience preferred

Additional Skills: 

• Ability to multitask

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (M3, PMS)  

• Ability to remain calm during stressful situations

• Ability to motivate and lead a team

• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

• Proficient in Microsoft Office 

• Proficient in Google Apps for Work preferred

• Walking and Standing: 45 -55%

• Sitting: up to 50%

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs. infrequently

• Driving: Occasionally

• Traveling: Infrequently

Environmental Conditions: 

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Please visit our careers page to see more job opportunities.

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

• Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 15 lbs. regularly. 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions

Summary

Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service,  

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Administers progressive discipline, following company guidelines

• Administers performance appraisals

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements and maintains Baywood & Brand promotional programs and procedures 

• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed

• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of operational supplies, placing orders in a timely manner.

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.

• Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.

• Monitors pantry inventory & purchases, ensuring that food supplies are always in stock

• Reviews the guest credit report, addressing any issues

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines

• Operates the shuttle van, when needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee.

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Brand Certifications preferred

• Must have a valid driver’s license, in good standing (if property operates a shuttle van).

Experience:

• Minimum of 2 years hotel experience

• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills: 

• Bi-lingual (Spanish & English) preferred

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in the hotel’s Property Management System  preferred

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to safely operate a passenger shuttle van

• Ability to perform job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of  the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures 

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Brand Certifications preferred

Experience:

• Minimum of 2 years hotel experience

• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills: 

• Bi-lingual (Spanish & English) preferred, as needed for geographic market

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

• Proficient in the hotel’s Property Management System  preferred

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to perform job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: Frequently. 

• Must be able to carry 40 lbs. up to 25 feet.

• Sitting: Infrequently

• Bending, Stooping, Reaching: Frequently. 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Lifting, Push/Pull: Often . 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Driving: Infrequently

• Traveling: Infrequently

Environmental Conditions: 

• Inside: Frequently

• Outside: Moderately 

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of  the Maintenance/Engineering department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures 

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

HOTEL PROFITABILITY:

• Maintains a clean and orderly work area free of hazards.

• Maintains adequate inventory of tools and supplies for maximum employee productivity.

• Monitors actual departmental cost by forecasting and comparing forecast to actual.

• Performs special assignments as requested.

• Participates in the MOD program.

• Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.

• Ensures implementation of an ongoing energy conservation program.

ASSET MANAGEMENT:

• Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.

• Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.

• Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.

PRODUCT QUALITY/GUEST SATISFACTION:

• Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.

• Maintains budgeted labor standards by forecasting and comparing forecast to actual.

• Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.

• Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

• Associate’s degree in vocational field and/or vocational training in mechanical, architectural engineering, refrigeration, heating and cooling, or plumbing field.  On-the-job training may substitute for educational/vocational training requirements.

• Minimum three years maintenance experience with 1-2 years in a supervisory capacity. 

Certifications / Licenses:

• Brand Certifications preferred

• <List any job/department specific certifications>

Experience:

• Minimum of 2 years hotel experience

• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills: 

• Bi-lingual (Spanish & English) preferred; based on geographic market of hotel

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

• Proficient in the hotel’s Property Management System preferred

• Ability to perform work using the approved chemicals and equipment.

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to perform all job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: 95%

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 30 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping or laundry cart regularly.

• Sitting: 5%

• Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

• Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: 5%  (up to 15% if hotel has shuttle service)

• Traveling: none

Environmental Conditions: 

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Often exposed to weather conditions while maintaining exterior of property and providing guest service